COMPLAINTS AND FEEDBACK
At 108 Harley Street we take your care very seriously and our quarterly patient questionnaires survey tells us were doing a great job!
On occasions a patient may wish to make a complaint or provide us with feedback on their experience with us.
If you would like to make a formal complaint
The practice Manager will acknowledge your complaint within two working days and provide a full written response within twenty working days.
If you are dissatisfied with the outcome or seek arbitration you can contact the Care Quality Commission
Care Quality Commission
If you would like to provide Feedback